Frequently Asked Questions
Question Answer
How do marketers transport on UGI's system?
  1. Customers must have an executed transportation agreement with UGI.
  2. A completed agency authorization form designating marketer as agent for the customer.
  3. A Metretek remote read unit must be installed before a marketer delivers gas for the customer.
  4. The customer is responsible for a phone line and power to the metretek remote unit.
Agency Letter Templates:
PDF Version Word Version

-see Tariff
-see Nomination Procedures
When are Nominations due? See Nomination Schedule.
Can UGI provide daily customer usages? Yes; daily usage is available in the Natural Gas Supplier secure website area through a web application
Can a customer request meter read dates be changed? No.
How does UGI require marketers to balance deliveries with usage? Both daily and monthly balancing options are available per tariff.
Does UGI offer marketers the option to transfer customer imbalances? Yes; the fee is $125.00 per transaction and is not to be confused with a pool reallocation.
What is the current BTU value and Line Loss amount of the natural gas on UGI's system? Fuel Line Loss can vary by rate. Fuel Line Loss & BTU Factor values change December 1st of each year and are announced via an Operational Notice in early November. Review the Operational Notices for the latest values or go to the BTU Factor & Line Loss page.
Do you have a list of active Pennsylvania Licensed Gas Suppliers? Yes, the PA PUC maintains a list of active licensed suppliers on their Website.